For over 20 years, Tino Solutions has built a strong reputation as a leading solar energy solutions provider in Ghana, delivering reliable power solutions to customers across the country and the wider West African region.
As the company expanded its operations and moved into a new head office, effective communication became even more critical—supporting customer enquiries, technical support, project coordination, and partner engagement.
However, the communication system installed at the time did not function as expected, creating operational challenges that affected day-to-day efficiency.
What was meant to support growth instead became a bottleneck, such that within only two years, it had to be abandoned for a more robust and future-ready communication solution from a more reliable service provider.
The Challenge
Tino’s old communication system, an analogue Panasonic PBX system, helped them communicate internally for some time, till it had become increasingly unreliable. Installed by a sole contractor and left largely unsupported, the system sometimes suffered frequent failures — often at critical business moments.
The biggest challenge was not just technical, but operational: wherever the system failed to function as expected, internal communication became limited, and customers could no longer reach the company on its primary business number — a number that had been heavily promoted in marketing and customer engagement. This resulted in missed calls, lost opportunities, and growing frustration among staff and management.
Recognizing the risk this posed to their operations, reputation and customer retention, the organization engaged Seatec to assess and resolve the issue.
Our Approach
Seatec conducted a full on-site audit of the communication infrastructure and identified:
- A failed and outdated analogue PBX system
- Unstable and misconfigured external lines
- No dedicated support structure
- Limited network coverage.
Based on this, we designed and implemented a Full-IP Telephony Solution built on the Alcatel Lucent OXO Evolution PBX.
The solution included:
- Deployment of ALE IP desk phones and Yealink wireless handsets taking advantage of both their wired and wireless networks.
- Augmentation of network infrastructure to provide high quality voice traffic over the data network.
- Reactivation of external trunks and incorporated into the PBX for seamless inbound and outbound calls.
The Results
The organization now benefits from:
- Reliable internal and external communication
- Improved customer reachability and responsiveness
- Minimal downtime and operational risk
- Increased mobility and flexibility through wireless devices
- A scalable platform that supports future growth
In the words of Postino Dugle, CEO of Tino, “Our office communication is fully done, and I think the team did a very good job.”
By investing in the correction of their communication situation, Tino Solutions moved from constant disruption to stable, secure, and future-ready communication.
They could now focus on serving customers and growing the business, no longer distracted by managing IT system failures.
